We have strict quality control systems which sees that we cup each and every roast daily. All coffee must meet our high standards and expectations, otherwise it will not be dispatched. Because of this, we do not except returns on coffee. However, if you do experience any issues with your coffee or if there are any errors regarding your order, please contact: hello@blackmassroasters.com
MERCHANDISE & EQUIPMENT RETURNS AND REFUNDS
All merchandise, apparel, and/or coffee equipment purchases are under a 14 day return policy. If you are dissatisfied with your purchase and wanting a refund or exchange, please contact hello@blackmassroasters.com
Please include your name, order number, date of purchase, which items, and reason for return. Please return the goods within 14 day.
- We will not cover the return shipping charges.
- Original shipping charges are non-refundable.
- All refunds for online purchases are processed through the online store to the bank account of the purchases.
- Purchases can only be exchanged if returned by post. The 14 day window applies from when product is received by customer until posted for return. This must also include tracking on return parcel.